FAQ's

1. Do you offer shipping?

Yes, We offer shipping. Flat rate $6.50

2. When will my item be ready and how will I be contacted?

Once your item is completed you will receive an email with pick up location or shipping confirmation. 

3. Do you offer custom embroidery?

Yes! we do offer custom embroidery. We have a one time digitizing fee of $20. This is the process of turning a design into an embroidery file for our machines. Plus, a per item cost of $12-$20 depending of size, quantity and complexity of the design.

4. Can I return or exchange items? 

All of our embroidery items are made to order and customized specifically for you. Because of this, we do not accept returns, exchanges, or cancellations once an order has been placed.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.